Overview
In order to be eligible for a refund, you have to return the product within 14 calendar days of receiving your purchase. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
After we receive your item, our team will inspect it and process your refund. Please allow at least 7 days from the receipt of your item to process your return.
The money will be refunded to the bank account given by the customer*. It may take 5 to 10 business days for a refund to show up on your credit card statement.
*After receiving the returned item, our team will contact you via email for additional bank details.
Exchanges
We only replace items if they are defective or damaged. Send us an email at contact@artemis-home.eu
Shipping returns
To return an item, place the item securely in its original packaging and send it to the following address:
ZAARA-ARTEMIS LTD
Speedy 830, Vrajdebna
Sofia 1839
+359 878 836 123
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
If anything is unclear or you have more questions feel free to contact us at contact@artemis-home.eu